Return sign-up:
- How can I return an item?
You can register a return by emailing info@cjays.nl, quoting the invoice number. After we have assessed your notification, you will receive return instructions from us.
Please note that a product cannot be returned without an invoice number, so always register your return! - Is it possible to return my item through a location?
Returns via a location are not possible. You can register a return by emailing info@cjays.nl, stating the invoice number. After we have assessed your notification, you will receive return instructions from us.
Return conditions:
- What are the return conditions?
You may return items to us within 14 days of receipt to receive a full refund of the purchase price, provided the item is returned in its original condition and – where reasonably possible – in the original packaging. - May I try an item first?
No, this is not possible. Items must be returned unused and in their original condition to qualify for a full refund. - Will my item be collected or do I need to return it myself?
Your item will not be collected. After receiving the return instructions, you may return your items using a transport service of your choice. - Why did I not receive the full refund for my returned item?
To receive a full refund, it is important that your item is returned in its original condition. If the item has been used, damaged, or is no longer in its original condition, a depreciation may be applied. In that case you will receive a partial refund. - Can I exchange my item?
Exchanges are not possible. You may return the item and place a new order through our website. - Are there any exceptions to returning items?
Welding helmets and welding clothing may be tried on. Other items must be returned unused. Welding wire must not be removed from its packaging. For products that are custom-made, the right of withdrawal does not apply. These items cannot be returned. This applies, for example, to hoses that are cut to a specific length. - Can I return part of my order?
Yes, this is possible. You will receive a refund for the returned items, provided they are received by us in their original condition. - An item is missing from my order or I received the wrong item. What should I do?
Despite our utmost care and inspection, mistakes can occasionally happen. No worries — we will resolve this as quickly as possible. - Damaged or incorrectly delivered products
If delivered goods are damaged or do not correspond with the ordered type, this must be reported within 24 hours after delivery. In that case, the equipment will be returned to us free of charge, provided it is unused and in the original, undamaged packaging. - Product does not function properly
If within 7 days after delivery it appears that a product does not function properly or does not correspond with the order, the customer is entitled to repair, replacement, or a full refund. - Complaints regarding the functioning of equipment
Complaints regarding the functioning or suitability of the product must be reported as soon as possible, but no later than within a reasonable time after discovery. - Use and personal preference
Returns based on personal preference, such as not finding the machine or equipment pleasant to work with, do not entitle the customer to cancel the purchase agreement once the product has been used. In such cases, a return or exchange may only take place in consultation. If we agree to this, a depreciation may be applied depending on the usage, age and condition of the equipment. - Machines are considered used as soon as they have been put into service for activities such as: welding, cutting, production processes, or other professional applications. Once the machine has been put into service, the right of return based on the right of withdrawal expires. Any defects that arise later are covered by the warranty conditions.
Steps in the return process?
- Step 1: How do I register my return?
You can register a return by emailing info@cjays.nl, quoting the invoice number. After we have assessed your notification, you will receive return instructions from us.
Please note that without an invoice number, returns cannot be processed, so always register your return with us in advance. - Step 2: How do I return the items?
Please return the items in their original condition and packaging. - Step 3: When will I get my money back?
You will receive your money within the statutory period of 14 days from receipt of your return.
Steps in the return process?
- Do I have to pay return costs?
If something has gone wrong during delivery of the article or the article does not comply with the description, we will bear the return shipping costs. You will receive a return label from us so that the article can be returned free of charge. If the article does not meet your expectations, but has been delivered by us in good condition, you will have to pay for the return shipping costs. You can then return the article yourself, quoting the invoice number.
Please note that a product cannot be returned without an invoice number, so always register your return! - How soon will I receive my refund after returning?
Once we have received your order back in its original condition, we will refund within the statutory period of 14 days. - I want to return my entire order. What costs will I get back?
You will be refunded the entire order amount excluding shipping costs. Please note the return conditions that apply.
Return conditions: You may return items to us in original condition within 14 days of receipt. To receive a full refund, it is important to return your item in original condition. If the item is not returned to us in original condition, you will receive a partial refund. The return costs are in all cases the customer's responsibility. We refund within the statutory period of 14 days. - I want to return part of my order. What costs will I get back?
You will only be refunded the purchase price of the returned items. For partial returns, the original shipping costs are always for the customer. The returned item must be returned to us in its original condition. In cases where this is not the case, you will receive a partial refund. You will receive the partial refund within the statutory period of 14 days.
Return address:
- Bakkerstraat 41c, 5554EC in Valkenswaard
Please note: a product cannot be returned without an invoice number, so always register your return!