Return sign-up:

• How can I return an item?
  You can register a return by emailing info@cjays.nl, quoting the invoice number. After we have assessed your notification, you will receive return instructions from us.
  Please note that a product cannot be returned without an invoice number, so always register your return!
• Is it possible to return my item through a location?
  Returns via a location are not possible. You can register a return by emailing info@cjays.nl, stating the invoice number. After we have assessed your notification, you will receive return instructions from us.

Return conditions:

• What are the return conditions?
  You can return the items to us in original condition within 14 days of receipt to receive a full refund.
• Can I try an article first?
  No, this is not possible.
• Will my item be collected or do I have to return it myself?
  Your item will not be collected. After receiving the return instructions, you can return your items via your own preferred transport service.
• Why haven't I received the full amount for my returned item?
  To receive a full refund, it is important to return your item in its original condition. If the item is not returned to us in its original condition, you will receive a partial refund.
• Can I exchange my item?
  Exchanges are not possible. You can return the faulty item and place a new order on the website.
• What are the exceptions for returns?
  Welding helmets and clothing may be tried on. Other items should be returned unused. Welding wire will not be removed from its packaging. For products that are specially made to measure, the right of withdrawal does not apply. Therefore, we cannot take these articles back. This applies, for example, to hoses, which are specially cut to size.
• Can I return part of my order?
  Yes, you certainly can. You will only receive the purchase price of the returned items, provided they were received in their original condition
• An item is missing from my order or I have received the wrong item. What should I do now?
  Despite our utmost care and control, things can sometimes go wrong. No worries! We will solve this for you as soon as possible.

Steps in the return process?

• Step 1: How do I register my return?
  You can register a return by emailing info@cjays.nl, quoting the invoice number. After we have assessed your notification, you will receive return instructions from us.
  Please note that without an invoice number, returns cannot be processed, so always register your return with us in advance.
• Step 2: How do I return the items?
  Please return the items in their original condition and packaging.
• Step 3: When will I get my money back?
  You will receive your money within the statutory period of 14 days from receipt of your return.

Steps in the return process?

• Do I have to pay return costs?
  If something has gone wrong during delivery of the article or the article does not comply with the description, we will bear the return shipping costs. You will receive a return label from us so that the article can be returned free of charge. If the article does not meet your expectations, but has been delivered by us in good condition, you will have to pay for the return shipping costs. You can then return the article yourself, quoting the invoice number.
  Please note that a product cannot be returned without an invoice number, so always register your return!
• How soon will I receive my refund after returning?
  Once we have received your order back in its original condition, we will refund within the statutory period of 14 days.
• I want to return my entire order. What costs will I get back?
  You will be refunded the entire order amount excluding shipping costs. Please note the return conditions that apply.
  Return conditions: You may return items to us in original condition within 14 days of receipt. To receive a full refund, it is important to return your item in original condition. If the item is not returned to us in original condition, you will receive a partial refund. The return costs are in all cases the customer's responsibility. We refund within the statutory period of 14 days.
• I want to return part of my order. What costs will I get back?
  You will only be refunded the purchase price of the returned items. For partial returns, the original shipping costs are always for the customer. The returned item must be returned to us in its original condition. In cases where this is not the case, you will receive a partial refund. You will receive the partial refund within the statutory period of 14 days.

Return address:

• Bakkerstraat 41c, 5554EC in Valkenswaard
  Please note: a product cannot be returned without an invoice number, so always register your return!