By placing an order you agree to our terms and conditions.

Article 1

The purchase agreement is concluded after the internet order has been confirmed by e-mail and applies to the items stated in the confirmation e-mail. Please check this email carefully for any errors.

Orders for stock items can be canceled within 7 days in accordance with the Dutch law 'Distance Buying' free of charge and without giving any reason. Items that have been ordered especially for you are excluded from cancellation.

Article 2

If the agreement is dissolved due to acts or omissions of the customer, the seller will be entitled to charge the customer for the costs reasonably incurred by him, subject to the obligation to specify these to the customer.

Offers and orders

Article 3

All offers shown on the website are valid during the period that they are displayed on the website.

Article 4

Cjays cannot be held to price listings. All prices and product descriptions are subject to writing, printing or listing errors.

Article 5

Cjays cannot be held to its offers and orders if the customer should have understood, in terms of reasonableness and fairness and generally accepted views, that the offer or quotation or a part thereof contains an obvious mistake or error.

Article 6

The prices in the mentioned offers and orders are exclusive of VAT and exclusive of shipping costs.

These are stated separately on the invoice. Shipping costs are calculated per KG.

Article 7

A composite quotation does not oblige Cjays to deliver part of the goods included in the offer or order for a corresponding part of the stated price.

Article 8

Offers or orders do not automatically apply to repeat orders.

Delivery

Article 9

During the ordering process, the customer has the option of specifying a desired delivery date. If it is not possible for the seller to deliver on the desired date, the seller will inform the customer without delay and offer the possibility to dissolve the agreement free of charge.

The seller confirms the agreed delivery date to the customer by e-mail. If the delivery cannot take place on this date or in the following 21 days, exclusively due to causes not attributable to the customer, the seller shall notify the customer without delay and offer the customer the opportunity to dissolve the agreement free of charge.
In this case, any payments made shall be refunded to the customer as soon as possible, but within a maximum of 14 days after notification.

Article 10

If delivery is impossible due to force majeure or any other cause that cannot be attributed to the seller and is also not within its sphere of risk, then the seller is entitled to suspend or dissolve the execution of the agreement. Force majeure includes at least: strike, riot, molestation, theft or fire per seller or suppliers, as well as any unforeseen external cause. If the seller invokes force majeure, the customer is entitled to dissolve the agreement without further costs after setting a term for fulfillment of five working days, unless the cause of the force majeure lies within the risk of the customer.

Article 11

Deliveries of articles are made unassembled. If delivery has been agreed, delivery will take place on the ground floor in the area located directly behind the front door, provided that it is accessible without stairs or steps. If, for architectural or other reasons, the product to be delivered (e.g. a welding machine) cannot be delivered behind the front door due to the dimensions of the device, the seller is entitled to have delivery take place at the parcel designated by the customer or to have the delivery ex warehouse seller. to take place, at the customer's discretion. If the customer wishes, delivery can take place at the location to be designated by the customer, provided that it is freely accessible to the device. If the customer pays the costs owed to the seller for this. If requested, the costs will be communicated to the customer in writing in advance.

Article 12

The actual delivery date applies as delivery, regardless of whether installation still needs to take place.

Article 13

The seller delivers the goods to be delivered by him, unless otherwise agreed in writing, with due observance of the manufacturer's or importer's guarantee. The warranty provisions referred to are deemed to form an integral part of the agreement, unless deviated from in writing when the agreement was entered into.

Article 14

If the seller is unable to deliver the purchased product, for example because the item has been withdrawn from the market, he will inform the buyer of this. The buyer hereby has the right to cancel the purchase.

Article 15

With regard to delivered goods, the customer must check the delivered goods as soon as possible and in any case within ten working days of receipt for any defects or defects. Complaints based on malfunctioning or. existing defects in the delivered goods must be reported to the seller in writing within ten working days after they have been discovered, failing which the right of complaint will be deemed to have lapsed. Damage to the packaging must be reported to the delivery person and have it noted on the consignment note.

Article 16

The customer is obliged to purchase the agreed product the moment it is made available to him or is handed over to him.

a. If delivery has been agreed and the customer is not present on the agreed day and delivery address or fails to provide information or instructions necessary for delivery, the agreed product will be offered again in consultation. The agreed price is increased by 30 euros, these additional costs must be settled in cash upon delivery.

b. If, upon delivery, the customer refuses the agreed product, or part thereof, for a reason other than stated in paragraph 16 sub c of this article, the customer owes 15% cancellation costs of the agreed total price.

c. Customer has the right to refuse the product if it:
- is presented damaged,
- does not correspond to the agreed product.

Article 17

If delivery has been agreed and the order consisting of several parts cannot be delivered at once, one of the following options will be chosen in consultation with the customer:

- a new delivery date is agreed whereby all parts of the order are delivered,
- the deliverable part is delivered, the non-deliverable part is removed from the agreement, the package discount, if applicable to the non-deliverable part is forfeited,
- the deliverable parts are delivered, the not readily deliverable parts are backordered,
- the contract is dissolved free of charge.

Payment/Prices

Article 18

All orders must be paid in advance by Ideal / Credit Card / Paypal / Bank or Cash,
or agreed in writing, with both approving in payment of 60-90 days.

The prices charged by the seller will be maintained, unless there are obvious printing errors, mistakes or price changes imposed in the meantime. The seller is at all times entitled to pass on government-imposed price increases or levies. With regard to repairs, the seller will be entitled, if the customer has not fully fulfilled all payment obligations, to suspend the delivery of processed or repaired goods.

Not happy, money back

Article 19

If the goods delivered by us are damaged or do not correspond to the type(s) ordered, the equipment will be returned by us free of charge, if unused and in the original, undamaged packaging. You must report damage within 24 hours of delivery. We will refund the full purchase amount if it appears within 7 days of delivery that the products are not good or are different from the ordered products. You can also request us to repair, replace or deliver the missing item.

Disputes

Article 22

All disputes will be settled by the normal competent Dutch court under Dutch law, unless the parties agree in advance in writing to have the dispute settled by a disputes committee.

Guarantee

Article 23

We only supply the original manufacturer's warranty on new products.

- The seller provides a three-month warranty on used welding equipment, effective from the date of invoice to the buyer.
- This warranty applies only to the original purchaser and is not transferable to subsequent assignees.
- The warranty on the equipment used includes both the repair of defects that were not noticeable to the buyer at the time of purchase, and the repair of defects that occurred during the warranty period under normal use.
- The buyer cannot claim compensation.
- Excluded from the warranty are wearing parts, welding torches and accessories, normal wear and tear, defects resulting from intentional, improper or incompetent use, defects due to shock or dropping, weather conditions, and repairs and modifications not performed by the seller or with the seller's written consent.
- Any damage will first be repaired by Cjays Welding Technology, the repair period is (with possible exception*) one week after the defect occurs. *By exception is meant that parts etc. may have to be ordered.
- Machines where "Trade-in" is mentioned are sold without any warranty on the purchased equipment, wear parts, welding torches, and accessories.
- Defects occurring during the warranty period will have to be declared in the relevant period. If they are not declared in relevant period, the defect is not covered by warranty unless it can be proved that defect already occurred during the warranty period.